Agentic AI that automates your university's services
Automate support and business processes end-to-end - wellbeing, retention, service desk, admissions. Integrated into your campus systems and fully governed. Live in weeks.
Two complementary AI categories
Most universities are deploying multiple kinds of AI. Productivity tools like Copilot and ChatGPT help individuals work faster. SXP.ai is purpose-built for a different job - automating services and processes end-to-end, inside your campus systems. The two are complementary.
Helps a person do a task
Productivity tools draft emails, summarise documents, and accelerate individual work. A human still drives the process - reading the policy, checking the system, making the decision, sending the response. The AI assists. The human runs the process.
Completes the task itself
SXP.ai reads the request, checks the student record, applies the policy, drafts and sends the response, updates the service desk, and escalates only when needed. The AI automates the process end-to-end.
Automation. Open to any front door.
SXP.ai automates work end-to-end inside your campus systems - invoked by inbound emails, behavioural signals, system events, conversations, or calls from your existing AI tools.
Agentic workflows that run without a human in the conversation
The platform takes input from emails, behavioural signals, and system events - decides what to do - and resolves end-to-end inside your campus systems and across third-party agentic platforms.
- Reactive: an email arrives → triaged, drafted, posted to the service desk, escalated only when needed
- Proactive: at-risk signals detected → outreach launched → root causes explored → staff notified with full context
- System-to-system: workflows execute across your campus systems (SIS, VLE, CRM, service desk) and third-party agents (Salesforce, Microsoft, ServiceNow), under one governance model
- Every action logged, scoped, and auditable
Agentic AI that can't go off-script
Agentic AI is powerful. Without control, it's risky. Every capability on SXP.ai is a micro-agent locked to a single task - it can only say what it's allowed to say, access what it's allowed to access, and do what it's configured to do. Multiple layers of control - from architectural constraints to conversation-level guardrails - ensure AI stays within its defined scope.
Each capability is a scoped, auditable micro-agent - invoked dynamically based on user intent, context, or system signals. Control is enforced at every layer.
Agentic AI, ready for the use cases that matter most
Pre-built agents for service automation, wellbeing, retention, and more. Proven at scale, deployable immediately, and backed by real outcome data.
TOPdesk service automation
Reads incoming tickets in TOPdesk, drafts personalised responses, resolves end-to-end, and escalates only when needed.
- ✓ Recovers staff time with measurable, calculable value
- ✓ Cuts response times from days to seconds
- ✓ 24/7 availability with full audit trail
24/7 wellbeing support
Students always have someone to talk to - anytime they need it. CBT and mindfulness-based journeys that know each student's timetable, exams, and deadlines. Proactive support before pressure builds, not after it's too late. When it's beyond AI, it escalates to a human.
- ✓ CBT-informed structured journeys with real-time escalation
- ✓ Calendar-aware - proactive support before exams and deadlines
- ✓ In-chat wellbeing podcasts, study aids, and guided self-help
Retention support
Detects risk early - missed classes, low VLE logins, wellbeing concerns - and launches immediate two-way conversations that uncover root causes and deliver tailored support. Escalates to staff only when necessary, saving time and reducing workload.
- ✓ Detects disengagement from behavioural signals in real time
- ✓ Instant two-way conversations that students actually respond to
- ✓ Reaches every at-risk student at scale
Purpose-built service agents for students and applicants
Each service agent knows the student's timetable, record, and the institutional processes that apply to them - so when a student asks about a deferral, an accommodation appeal, a fees concern, or a wellbeing concern, the agent can take action in the systems where the work happens. Deployed where students live - campusM, myday, Canvas - they just chat, and the agent does the work.
Service agent in campusM
See the service agents in action
Real conversations, real support. Click either preview to expand.
Your board will ask about AI governance. You'll have the answers.
Every capability is architecturally constrained to its defined scope - controlling what AI can say, do, access, and automate. EU AI Act compliance for all classifications, including high-risk, is built in - not bolted on.
See how it works
A walkthrough tailored to your institution - whether you want a quick overview or a deep dive into platform architecture, governance, and deployment.