Governed AI automation for universities
AI that resolves work, not just answers questions. Automate student, staff and applicant processes end-to-end inside your campus systems - with AI that can't act outside its defined scope. Pre-built capabilities ready to deploy, extensible to any process. Live in weeks.
AI that changes what's possible for universities
AI is having a profound impact on how universities operate. Not just by making existing processes faster, but by automating processes that were previously beyond traditional automation. SXP.ai is purpose-built for higher education and dedicated to delivering that change. A platform dedicated to improving student outcomes and reducing operational cost.
Autonomous workflows that resolve work end-to-end
Triggered by any source, SXP.ai reads the context, applies your institutional rules, and resolves work end-to-end across your campus systems.
The front door students and applicants talk to
Built for universities, grounded in your data. Easy to use and branded to your institution. Students and applicants chat; the assistant answers, guides, and invokes automated workflows when action is needed.
Automation, any front end.
SXP.ai meets your people where they already are. Students and applicants get the built-in Conversational Assistant; staff invoke SXP.ai's automated workflows from the tools they already use - Copilot, NebulaOne, or any platform via MCP and A2A - protecting existing AI investment while extending what it can do.
Conversational Assistant included
SXP.ai includes a pre-built Conversational Assistant, deployable into campusM, myday, Canvas, or your own portal - so students and applicants reach it where they already are. No additional front-end investment required.
Invoke SXP.ai from your existing front end
SXP.ai exposes its automated workflows via MCP and A2A, so tools like Microsoft Copilot and NebulaOne can invoke them directly. Your existing AI investment stays. SXP.ai adds the automation layer that makes it actually resolve work in your campus systems. Complement, not replace.
No Copilot? Workflows also run automatically - triggered by tickets, emails and system events - or can be invoked from any platform via MCP, A2A and standard APIs.
AI that can't go off-script
Open-ended agentic AI is powerful - and unpredictable. SXP.ai deliberately takes a different approach. Every capability is a micro-agent locked to a single task - it can only say what it's allowed to say, access what it's allowed to access, and do what it's configured to do. Multiple layers of control - from architectural constraints to conversation-level guardrails - ensure AI stays within its defined scope.
Each capability is a scoped, auditable micro-agent - invoked dynamically based on user intent, context, or system signals. Control is enforced at every layer.
AI automation, ready for the use cases that matter most
Pre-built agents for service automation, wellbeing, retention, and more. Proven at scale, deployable immediately, and backed by real outcome data.
TOPdesk service automation
Reads incoming tickets in TOPdesk, drafts personalised responses, resolves end-to-end, and escalates only when needed.
- ✓ Recovers staff time with measurable, calculable value
- ✓ Cuts response times from days to seconds
- ✓ 24/7 availability with full audit trail
- ✓ Notifies students in campusM or myday when resolved
24/7 wellbeing support
Students always have someone to talk to - anytime they need it. CBT and mindfulness-based journeys that know each student's timetable, exams, and deadlines. Proactive support before pressure builds, not after it's too late. When it's beyond AI, it escalates to a human.
- ✓ CBT-informed structured journeys with real-time escalation
- ✓ Calendar-aware - proactive support before exams and deadlines
- ✓ In-chat wellbeing podcasts, study aids, and guided self-help
Retention support
Detects risk early - missed classes, low VLE logins, wellbeing concerns - and launches immediate two-way conversations that uncover root causes and deliver tailored support. Escalates to staff only when necessary, saving time and reducing workload.
- ✓ Detects disengagement from behavioural signals in real time
- ✓ Instant two-way conversations that students actually respond to
- ✓ Reaches every at-risk student at scale
A conversational front door to your automation layer
SXP.ai includes a built-in Conversational Assistant, grounded in your institutional data and connected to your campus systems. Students and applicants chat naturally; the assistant answers, guides, and invokes automated workflows when action is needed. Deployed where your users already are.
Conversational Assistant in campusM
See the conversational assistant in action
Real conversations, real support. Click either preview to expand.
Your board will ask about AI governance. You'll have the answers.
Every capability is architecturally constrained to its defined scope - controlling what AI can say, do, access, and automate. EU AI Act high-risk controls are applied as standard across all personalised use cases - built in, not bolted on.
See how it works
A walkthrough tailored to your institution - whether you want a quick overview or a deep dive into platform architecture, governance, and deployment.